General questions

All of the following conditions must be met by an applicant to be eligible to apply:
Must have a Tax ID # for business (EIN),
Must operate in the United States,
Must not have any derogatory business reporting or delinquencies,
Applicant must be an Authorized Officer of the organization.

Applications are reviewed manually. Users that get approved instantly receive an email with a link to complete their registration and become NET 30 customers. After that point refund is not possible and the order is non-reversible. Please allow up to 72 hours for your application to be reviewed.

Within 72 hours our underwriters will process the application and inform you of their decision.

Once you complete the application process you can immediately start using your trade line credit towards your purchases. Simply select “NET 30” option on checkout.

You have 30 days from the date of the invoice/purchase to pay your invoice. Please be aware that our system will take a notation of your payment speed performance.

We use bank strength encryption security.

Under NET 30 terms, minimum purchase is $45.

Simply because it cost us money to establish your account.

Yes! Every NET 30 account with trade line of credit that is opened with Office Garner, it’s purchases, payments, and non-payments, WILL be reported to credit bureaus. In addition, we report so that we can be assured that we get paid within 30 days. Our experience indicates that reporting gives our customers a nudge of paying us on time. We are small business company looking for a little protection. Thats all.

We report all the customers payment activity including, payments, non payments and delinquencies.

In addition to an email that we send to you with the tracking number, once the package is shipped, all your order details are under your account’s dashboard, including tracking number.

Other questions

If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product.

We usually ship the same day if ordered before 11am EST on a business day. Apparel takes 1-3 days to ship out.

The price of shipping is not connected to the weight, shape, or size of the shipped item. Shipping fee is $15.

If you’re looking to return or exchange your order, we’re here to help! We offer returns within 30 days of purchase. You can return your product for store credit, a different product or a refund to the original payment method. Returned items must have original tags still on, be returned in the original product packaging and must have no visible signs of wear or use.

  • You are responsible for the return shipping fee.
  • As soon as we receive the item(s) you’ll receive your refund or store credit.
  • If you elect to exchange, you’re responsible for shipping fees.
  • If your item(s) happened to be lost or damaged, please contact us immediately.
  • Discounted items are final and cannot be returned or exchanged.
  • Processing fee is not refundable.
  • Please note that electronics have 15% restocking fee.

To learn more visit Returns policy page or contact us.

Please email us with any queries you have. Our customer service team works Monday to Friday. We will answer emails within 3 business days.