General questions

All of the following conditions must be met by an applicant to be eligible to apply:
Must have a Tax ID # for business (EIN),
Must operate in the United States,
Must not have any derogatory business reporting or delinquencies,
Applicant must be an Authorized Officer of the organization.

Within 72 hours our underwriters will process the application and inform you of their decision.

Applications are reviewed manually. Users that get approved instantly receive an email with a link to complete their registration and become NET 30 customers. After that point refund is not possible and the order is non-reversible. Please allow up to 72 hours for your application to be reviewed.

Once you complete the application process you can immediately start using your trade line credit towards your purchases. Simply select “NET 30” option on checkout.

Yes! Every NET 30 account with trade line of credit that is opened with Office Garner, it’s purchases, payments, and non-payments, WILL be reported to credit bureaus. In addition, we report so that we can be assured that we get paid within 30 days. Our experience indicates that reporting gives our customers a nudge of paying us on time. We are small business company looking for a little protection. Thats all.

You have 30 days from the date of the invoice/purchase to pay your invoice. Please be aware that our system will take a notation of your payment speed performance.

Under NET 30 terms, minimum purchase is $45.

Simply because it cost us money to establish your account.

We use bank strength encryption security.

In addition to an email that we send to you with the tracking number, once the package is shipped, all your order details are under your account’s dashboard, including tracking number.

Other questions

If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product.

We usually ship the same day if ordered before 11am EST on a business day. Apparel takes 1-3 days to ship out.

The price of shipping is not connected to the weight, shape, or size of the shipped item. Shipping fee is $15.

Transit delays can occur for various reasons such as:

1. Delayed initial scan: Shipping companies may delay or avoid certain scans during high volume periods resulting in no tracking updates for the first few days after shipment.
2. Delays between scans along the route: This could be due to shipping network backups where sorting centers or post offices are experiencing high volumes or weather-related delays. Volume-related delays during major holidays can also cause shipping delays.
3. Route doesn’t make sense: Weather-related delays or volume-related delays can cause shipping companies to route packages away from congested facilities, resulting in an abnormal route.
4. Delivery attempted: Failed delivery attempts may occur when a building is closed or unoccupied.
5. Undeliverable: Damaged packages or shipping labels, or packages with incomplete or invalid addresses can result in packages being marked undeliverable and returned to sender.

If you’re looking to return or exchange your order, we’re here to help! We offer returns within 5 days of purchase. You can return your product for store credit, a different product or a refund to the original payment method. Electronics and general products that are fully functional can only be returned unopened in their original packaging. Apparel items can only be returned if defective. Products that are personally customized, such as websites and business cards can not be returned and are non refundable.

  • You are responsible for the return shipping fee.
  • As soon as we receive the item(s) you’ll receive your refund, store credit or a new item where applicable.
  • If you elect to exchange, you’re responsible for shipping fees.
  • If your item(s) happened to be lost or damaged, please contact us immediately.
  • Discounted items are final and cannot be returned or exchanged.
  • Processing fee is not refundable.
  • Customized products, such as Websites and Business cards that are made specifically per customer request are not refundable.

To learn more visit Returns policy page or contact us.

You can contact us via email at or through our live chat feature. Our support team is available Monday to Friday. 10:00 AM to 06:00 PM EST. Rest assured that we’ll respond to your email within 1 business day, except on weekends.